We have a 10-day return policy on merchandise (excluding meat/ food products), which means you have 10 days after receiving your item (clothing/ apparel) to request a return. All meat deposits are non-refundable. All sales are final on meat products. All meat products are not able to be returned due to handling. If you have an issue with your meat product, you must reach out immediately upon receipt of your order and supply photos/ videos of you product for our inspection, butcher inspection, and shipper inspection. Do not send package back through shipper. This will automatically negate our ability to review your product.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@aussiebulkmeats.com. If your return is accepted, we’ll send you a return shipping label (or a replacement of your product), as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at info@aussiebulkmeats.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. This goes for meats as well. No meat product issues will be discussed within 24-hours after receipt of product. DO NOT SEND MEAT PRODUCTS BACK VIA CARRIER- this will automatically cancel any replacements.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as meats, breads, or other food items), custom products (such as special orders or personalized items or custom cut meat orders and shares), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items, food items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Credits and Replacement
We will notify you once we’ve received and inspected your return via photos and video- and let you know if the refund was approved or not as a result of damage or temperature/ packing issues. If approved, you’ll be automatically credited and/ or provided a replacement product within 10-days. 

Travel / Not Home To Accept Products

If you are going to be traveling, you must email us in writing to let us know so we can not ship during that time you are away. If you do not hear from us, we ask that you call to confirm since emails can go to spam.